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Privacy Policy

What laws apply to us?

This privacy policy (Policy) sets out in accordance with the Privacy Act 1988 (Cth) the way in which VP Tax Accountants may collect, store, use, manage and protect your Personal Information.

Who does this Privacy Statement apply to?

This Privacy Statement (“this Statement”) applies to “VP Tax Accountants” We want you to know that we are committed to protecting your privacy and handling your personal information in an open and transparent way.

What does this Privacy Statement cover?

This Statement explains how we collect, handle, store and protect personal information when:

  • We provide professional services to you or our clients;
  • You use “this Website”; or
  • Perform any other activities that form part of the operation of our business.
When we refer to “this Website” This includes;
  • Pages accessed using the www.vptax.com.au
  • Pages or communications that link directly to this privacy statement.

What personal information do we collect?

Information we collect when we provide professional services to our clients

We may be provided with personal information directly by our clients to enable us to deliver professional services or to perform due diligence checks before we agree to provide services. This information may relate to clients’ employees, members or customers or it may relate to third parties (for example, the spouses and dependants of a client’s employees, members or customers).

As part of providing professional services to our clients, we may also collect personal information from other sources (such as directly from individuals themselves or information that is publicly available).

The types of personal information we may collect or be provided with include, but are not limited to:

  • Contact details,
  • Dates of birth,
  • Gender,
  • Email address,
  • Employment records,
  • Financial records,
  • Complaint details.
We may also collect sensitive personal information (also called ‘special category information’). For example, where we are provided with such information directly by our clients to provide professional services, or where we collect information directly from individuals with their consent. This may include:
  • Government identifiers such as drivers’ licence, passport and Medicare numbers and visa/work permit status.
  • Tax file numbers.
  • Health records.
  • Information about racial or ethnic origins.
  • Membership of a political association or membership of a trade union.
Where we are provided with personal information by a client, we take steps to ensure that the client has complied with the relevant obligations under applicable data protection laws in relation to that information; this may include, for example, that the client has provided you with notice of the collection (and other matters) and has obtained any necessary consent for us to collect, use and disclose that information.

We also collect personal information (such as contact details and account details) from suppliers, contractors and third party service providers that we engage to help us operate our business.

Information we collect via this Website (Log information, cookies, and web beacons) or when you attend events

We may collect your personal contact details when you use this Website to improve your experience when you use this Website and ensure that it is functioning effectively, we also use cookies (small text files stored in a user’s browser) and Web beacons (electronic images that allow this Website to count visitors who have accessed a particular page and to access certain cookies).

How do we use your personal information?

How do we use personal information collected to provide services to our clients?

We use the personal information that we collect to provide clients with agreed services. We have an agreement with each client that governs the provision of our services and sets out the purposes for which we may use any information that the client provides to us (including any personal information). We use that information as permitted by the client agreement and we do not use that information for any other purposes, unless it is necessary to comply with a legal or professional right or duty.

Because we provide a wide range of different types of services to our clients, the way we use personal information also varies. For example, we might use personal information:

  • About a client’s employees to help those employees manage their tax affairs when working overseas;
  • About a client’s customers to help the client improve the quality of the services they offer;
  • Collected by a client as part of their ordinary business activities in the course of helping that client restructure their business; and
  • Collected by a client as part of their ordinary business activities to help that client manage their cyber-security and other business risks.

How do we use information collected via this Website or through other sources? Do we use it to market goods and services to you?

We may use personal information that we collect from you via this Website, We will not use your personal information collected via this Website or through other sources to market the goods and services of third parties.

To manage and improve this Website;

  • To tailor the content of this Website to provide you with a more personalised experience and draw your attention to information about our services that we feel may be of interest to you;
  • To seek feedback on our services; and
At times, you may choose to register or create a user profile on this Website

Are there any other ways we use your personal information?

We may also use personal information to protect our rights and those of our users or to comply with a legal or professional right or duty.

When will we disclose your personal information?

We will only disclose your personal information as set out below. Importantly, we will never sell your personal information to third parties for advertising purposes, or disclose it for any other secondary purpose without your authorisation.

We may disclose personal information to:

  • Third parties that we engage to assist us in providing professional services to our clients or in the operation of our business (i.e. our subcontractors, advisors)
  • We may also be required to disclose personal information to law enforcement, regulatory or government agencies, or to other third parties:
  • To comply with legal or regulatory obligations or requests; or
  • Where there is a legal or professional right or duty to disclose.

We may share non-personal, de-identified and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional purposes.

How do we protect your information?

We hold personal information in hard copy and electronic formats. We use a range of physical, operational and technological security measures to protect this information. These measures include:

  • Staff education and training to ensure our staff are aware their privacy obligations when handling your personal information;
  • Administrative and technical controls to restrict access to personal information to only those people who need access;
  • Technological security measures, including fire walls, encryption and anti-virus software;
  • Physical security measures, such as staff security passes to access VP Tax Accountants premises, laptop cable locks.

What happens if you have a question or complaint about how we have handled your Personal Information?

If you have a question or complaint, you can raise it with us by:

  • Emailing: info@vptax.com.au
  • Calling us on: + 61 401 290 019; or
  • Sending a letter to: No-213 Greenhill Rd, Eastwood SA 5063, Australia
  • We take all complaints seriously and will respond to you within a reasonable period of time unless we consider your complaint to be frivolous or vexatious or if we are unable to verify your identity.